Orders and Delivery

What are the delivery options and when can I receive my order? (Domestic)

Delivery Type	Shipping Fee	*Delivery Timeframe (Business Days)**
Registered (with tracking)	Calculated at checkout	2 - 4

*Delivery timeframes include the packing of your order upon confirmation.

You will receive free shipping for orders $40 and above.

What are the delivery options and when can I receive my order? (International)

Delivery Type	Shipping Fee	*Delivery Timeframe (Business Days)**
Registered	Calculated at checkout	5 - 11

*Delivery timeframes include the packing of your order upon confirmation. Take note that there might be unexpected delays due to covid-19 and custom clearances.

All parcels come with tracking.

Can I opt for self collection?

Unfortunately as of now, we do not have a physical shop for you to pick up your orders at. However, we are always exploring new avenues and will update once we have a retailing space available!

How can I track the delivery status of my order?

You can find the tracking number in the shipping update email that has been sent to you previously. It will contain a link where you can get real-time tracking of your order.

Please contact us if you cannot find your tracking number: hello@caseoffeelings.com

What if I'm not home at the time of delivery?

All parcel deliveries will be sent to the recipient’s door. If no one is at the address to collect the item, our parcel ambassadors will attempt to contact the recipient to make alternative delivery arrangements, including getting consent to leave the item at the door, or arranging for a re-delivery.

Processes might differ based on the representative local parcel couriers of each country.

How do I change my delivery information?

You won't be able to amend your delivery info for an order once your order is placed. Fret not, drop us a message and we'll do whatever we can to help!

Just a heads up - shipping delays may occur for delivery address amendments but we promise we'll always try our best to minimise this.

If we're too late and your order's delivered by the time we relay your request to our delivery partners, we may not be able to retrieve it. So contact us ASAP if you need to make amendments, we don't want your order to land in the wrong hands!

Can I change or cancel my order after confirmation?

Amendments or cancellations can't be made once your order's been confirmed.

We always want to make sure your order's delivered to you as quickly as possible, so it's sent for processing as soon as we confirm it.

I received a wrong or defective item, what should I do?

We're incredibly sorry for the mix-up! :(

Please give us a chance to fix this - drop us an email at hello@caseoffeelings.com within 30 days from the date of delivery with the following information:

Your Order Reference
The product name of the item ordered
The product name of the item you received - if applicable
Description of defects - if applicable

Our Customer Care team will get back to you as soon as possible on the next steps to take. In the meantime, please ensure to keep the original packaging to ensure that the item is protected in the case of returns.

Can I exchange/return my item for reasons other than receiving a wrong or defective item?

Unfortunately, we do not allow exchanges or returns for other scenarios.